Welcome to Clerkenwell Florist. By placing an order through our online flower delivery service, you agree to our Terms & Conditions. These terms apply to all purchases made via our website and are applicable to customers within Clerkenwell and the surrounding areas. Please ensure that you read these terms carefully before submitting your order. If you have any queries, we encourage you to review these Terms & Conditions in detail.
In this document, “we”, “us”, and “our” refer to Clerkenwell Florist. “You” and “your” refer to the customer placing the order. “Products” or “goods” denote flowers, floral arrangements, and any additional items sold by Clerkenwell Florist through our online store.
1. Browsing and Selection: You may browse our online store for available products suitable for delivery in Clerkenwell and surrounding areas. Each product is described as accurately as possible, including size, style, and seasonal variations. Please note, due to the natural nature of flowers, exact replication of arrangements as pictured cannot always be guaranteed. Substitutions may be made with flowers of equal or greater value, in accordance with availability and at our discretion.
2. Placing Your Order: Orders can be placed by following the on-screen prompts and completing the required steps in the checkout process. You will be required to provide accurate details, including recipient information, address within Clerkenwell or neighbouring areas, delivery date, and your contact details. Please review your order carefully before submission.
3. Confirmation: Once your order has been placed, you will receive an on-screen confirmation and an order confirmation number. A summary of your order will also be displayed. This acknowledgement does not constitute acceptance of your order but indicates that we have received it.
4. Acceptance of Order: Acceptance occurs when we confirm your order and are able to fulfil the delivery to the address provided. Should we be unable to supply a product or deliver to your chosen address, we will contact you to discuss alternatives or offer a refund.
1. Accepted Payment Methods: We accept a range of secure payment methods, including major credit and debit cards. Payment is processed at the point of order to ensure prompt preparation and delivery.
2. Pricing: All prices are stated in British Pounds Sterling (GBP) and are inclusive of any applicable taxes. Delivery charges (if applicable) will be displayed separately during checkout. Clerkenwell Florist reserves the right to change prices at any time; however, once your order is confirmed, the price will not change.
3. Payment Security: We take payment security seriously and use encrypted systems to process all transactions. Your payment details are handled securely and are not stored by us.
1. Amendments: If you wish to amend an order (eg: change the delivery address, card message, or date), please contact us as soon as possible. While we endeavour to accommodate changes for Clerkenwell flower delivery, amendments may not always be possible if your order has already been prepared or dispatched.
2. Cancellations: Should you wish to cancel your order, please contact us promptly. Orders cancelled at least 24 hours prior to the scheduled delivery date will be eligible for a full refund. If your order has already been prepared or is en route, we regret that cancellations cannot be accepted, and refunds will not be issued.
3. Refunds: If a cancellation is accepted, refunds will be processed to the original payment method within a reasonable timeframe. All decisions on refunds are at the discretion of Clerkenwell Florist.
1. Delivery Areas: Clerkenwell Florist offers online flower delivery to Clerkenwell and the surrounding areas. Please ensure that the recipient’s address falls within our delivery zone before placing your order. If uncertain, please check the details on our website or contact us for clarification.
2. Delivery Times: We strive to deliver your flowers on the date selected at checkout. While we make every effort to meet your preferred delivery time, we cannot provide guarantees regarding exact delivery times due to the dynamic nature of local deliveries and unpredictable factors.
3. Recipient Unavailability: If the recipient is not available at the time of delivery, our driver will follow delivery instructions provided (eg: leave with a neighbour or safe place). If no such instructions are provided, or if a safe place is unavailable, we may return the flowers to our store and attempt to contact you for redelivery options. Additional charges may apply for redelivery.
4. Non-Delivery: In the unlikely event that we are unable to deliver your order, we will let you know as soon as possible and arrange either a replacement delivery or a refund.
1. Perishable Products: Due to the perishable nature of flowers, we do not generally accept returns. However, we are committed to delighting our customers and ensuring flower freshness. If you believe the flowers delivered are unsatisfactory or damaged, please contact us within 24 hours of receipt with photographic evidence. We will assess the situation and may provide a replacement or a refund at our discretion.
2. Non-Perishable Items: For non-perishable goods (eg: vases, gifts), standard UK consumer rights apply. Please contact us if you wish to discuss a return or replacement.
1. Flower Substitutions: While we endeavour to supply the exact arrangements shown on our website, the availability of certain flower varieties can be affected by seasonal factors or supply constraints. If substitutions are necessary, we will ensure that the style, quality, and value are maintained to the highest standards expected from Clerkenwell Florist.
2. Notification: Where significant substitutions must be made, we will attempt to notify you prior to dispatch, especially for orders within Clerkenwell and nearby areas.
1. Limits of Liability: To the fullest extent permitted by law, Clerkenwell Florist shall not be liable for any indirect, special, or consequential losses or damages arising from your use of our website or delivery service. Our total liability in respect of any contract shall not exceed the value of the products ordered.
2. Force Majeure: Clerkenwell Florist will not be responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including (but not limited to) severe weather, acts of God, strikes, traffic disruptions, or supply shortages.
3. Product Care: Instructions for flower care are provided with all deliveries. We are not liable for any deterioration in the product caused by improper handling or care after delivery.
All content on our website, including images, text, and logos, remains the property of Clerkenwell Florist. No content or images may be used, copied, or reproduced without our written permission.
We respect your privacy and are committed to safeguarding your personal information. All personal data provided during the ordering process is processed in line with UK data protection laws. We do not share your details with third parties for marketing purposes without your consent. Please refer to our privacy policy for more information.
It is your responsibility to ensure all order details, delivery addresses, and recipient information are accurate and complete at the time of placing your order. Clerkenwell Florist cannot accept responsibility for delivery issues arising from incorrect or incomplete information supplied by you.
All contracts for the purchase of products from Clerkenwell Florist will be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in our business operations or legal requirements. Any such changes will be posted on our website and will take effect immediately upon publication. It is your responsibility to review these terms regularly.
If any part of these Terms & Conditions is found to be unenforceable by a court of law, the remainder will continue to be valid and enforceable. These Terms & Conditions, together with your order confirmation, constitute the entire agreement between you and Clerkenwell Florist relating to online flower delivery within Clerkenwell and surrounding areas.
By ordering from Clerkenwell Florist’s website, you agree to be bound by these Terms & Conditions. Thank you for choosing us for your online flower delivery in Clerkenwell and nearby locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Clerkenwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Clerkenwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
