At Clerkenwell Florist, we are passionate about delivering exceptional flowers and service to our neighbours in Clerkenwell. Whether you are sending blooms to a loved one or brightening your own home or business, we promise that every bouquet leaves our shop in perfect condition.
We take pride in being a trusted local florist, serving both households and businesses throughout the Clerkenwell area. Our fresh flowers guarantee means you can shop with confidence, knowing your order is crafted for maximum beauty and longevity.
If your flowers arrive damaged or not as expected, please report this to us within 24 hours of receiving your delivery. We kindly ask that you provide a clear description and photographs of the issue so that we can fully understand what occurred. Our dedicated team will investigate the matter promptly and offer you a suitable solution, reflecting our commitment to quality and customer satisfaction in the Clerkenwell community.
Clerkenwell Florist guarantees that our fresh flower arrangements will look vibrant and beautiful for at least five days from the date of delivery, provided they are cared for according to the instructions we supply. In rare cases where flowers do not meet these expectations, please contact us within five days of receipt. We will assess your concerns and do our best to resolve any problems, because we take pride in upholding our reputation for unrivalled freshness in Clerkenwell.
Your satisfaction is very important to us. If a problem with your order cannot be resolved to your satisfaction, Clerkenwell Florist offers you the choice of a replacement arrangement or a full refund. Our primary goal is to ensure you are delighted with your purchase—if not, we’ll make it right. Each case is handled individually, with fairness and your needs in mind.
We understand that sometimes things don’t go as planned. Should you wish to make a complaint, please reach out to our team directly with as many details as possible, including your order number, delivery address, and a description of the issue. We recommend submitting your complaint within two working days for the quickest resolution. Our experienced staff will address your concern at once, keeping you informed throughout the process. As a local Clerkenwell florist, our reputation depends on your satisfaction and trust.
Clerkenwell Florist is proudly rooted in the heart of the community. We serve not only individual households but also local businesses and organisations in need of regular or special-occasion flowers. Every order is lovingly prepared and checked to uphold the high standards our customers expect.
Thank you for choosing Clerkenwell Florist. Your satisfaction with our service and our flowers is our highest priority. If you have any questions or concerns about our returns, refunds, or complaints policy, please contact our team and we will be happy to assist you.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
